Question 1

How much does a website audit cost?

Accepted Answer

Our audits cost $149 (Essentials), $449 (Professional) or $995 (Premium + Walkthrough), one-time. A free one-page check-up is also available. Sales tax or VAT may be added at checkout where applicable.

Question 2

What is an AI visibility (AI-chatbot) audit?

Accepted Answer

We ask ChatGPT, Gemini, Perplexity and Claude the questions your customers ask, record whether your organization is named, who is named instead and which sources they cite, then give you fixes.

Question 3

What do I get?

Accepted Answer

A branded PDF and web report: executive summary, scorecard, checklist, detailed findings with evidence, a prioritized action plan and our method and limits.

Question 4

How long does it take?

Accepted Answer

Essentials within 24 hours; Professional and Premium within 3 business days of payment.

Question 5

Is it a subscription?

Accepted Answer

No. Audits are one-time payments. Optional AI visibility monitoring is $29/month and can be cancelled any time.

Question 6

Do you need my password or admin access?

Accepted Answer

No. We test only what any public visitor can see. We never submit your forms.

Question 7

Can I audit a site I don't own?

Accepted Answer

Only with the owner's permission. At checkout you confirm you are authorized to request the audit.

Question 8

Do you offer a nonprofit or church discount?

Accepted Answer

Yes, 20% for registered nonprofits, churches and schools.

Question 9

Which platforms do you support?

Accepted Answer

Any public website: WordPress, Wix, Squarespace, Shopify, Webflow or custom builds. Fixes are written for your platform where possible.

Question 10

Is this an ADA or legal compliance certification?

Accepted Answer

No. We report accessibility issues against WCAG using automated and manual checks, but the audit is not legal advice or a certification.

Question 11

Will a human review my report?

Accepted Answer

Professional and Premium reports are reviewed by a person before delivery. Essentials is automated with quality checks.

Question 12

Do you fix the issues too?

Accepted Answer

The audit is standalone. If you want help, peoplefirst.si can quote implementation, and Premium fees can be credited toward a rebuild.

Question 13

What is your refund policy?

Accepted Answer

All sales are final and we do not offer refunds once an order is placed. If an audit fails for a technical reason or is not delivered (for example our scan could not run, or the report never arrived), we will re-run and re-deliver it free of charge. Where local consumer law gives you non-waivable rights (for example in the EU or UK), those rights still apply. See our Terms of Service.

Question 14

What if my site blocks your scan?

Accepted Answer

Tell us and we will re-run the audit free once access is possible, or note which tests could not run and why.

Question 15

Do you work outside the United States?

Accepted Answer

Yes. We audit sites worldwide in English, and Spanish reports are planned.

Question 16

Can agencies resell your audits?

Accepted Answer

Yes. The Agency 5-pack ($1,500) provides five white-label Professional audits.

Question 17

How is my data handled?

Accepted Answer

We store only what is needed to deliver your report, and never sell data. See our privacy policy.

Question 18

What is the difference between an SEO audit and an AI visibility audit?

Accepted Answer

An SEO audit checks how search engines crawl and rank your site. An AI visibility audit checks whether AI assistants recommend you and which sources they trust. We include both.

Question 19

How do I pay?

Accepted Answer

Securely through Stripe: cards, Apple Pay, Google Pay and Link. You enter your website address at checkout.

Tier	Price	Scope	Delivery	Includes	Buy
Free Check-up	$0	1 page, automated	Instant by email	Top 3 issues, AI-readiness score	Get free check-up
Essentials	$149	Up to 10 pages	Within 24 hours	~40 checks, top 10 fixes, AI-chatbot snapshot (10 questions × 3 assistants)	Buy Essentials
Professional	$449	Up to 50 pages	3 business days	All 77 checks, full AI-visibility module (25 questions × 4 assistants × 2 runs), copy-paste fixes, human-reviewed	Buy Professional
Premium + Walkthrough	$995	Up to 50 pages	3 business days + call	Professional + 45-min call, 3-competitor benchmark, hero/CTA rewrites, 60-day re-audit	Buy Premium

Find out what's holding your website back, and whether AI assistants recommend you.

Evidence, not opinions

AI-chatbot visibility

Plain English, prioritized

Pricing

Free website check-up

What's in a report

Common questions