Terms of Service

Draft, pending review by counsel. This text is a working draft and should be reviewed by a qualified attorney before launch.

Last updated: October 14, 2026

These Terms govern your purchase and use of the peoplefirst.si Website Audit (the "Service"), provided by Success Facilitators, Inc., a Florida corporation doing business as peoplefirst.si ("peoplefirst.si", "we", "us"). By placing an order or requesting a free check-up you agree to these Terms.

1. The Service

We run automated and, for some tiers, human-reviewed tests on the public pages of the website you name, and deliver a written report. Tier scope, page limits and delivery times are described on our pricing page. Delivery times are targets, not guarantees, and start once payment is confirmed and the site is reachable.

2. Authorization to audit

You confirm that you own the website you submit or are authorized by its owner to request the audit. Our tests are non-intrusive: we access only public pages as an ordinary visitor would, we do not log in, and we do not submit forms. You are responsible for any consequences of submitting a site you are not authorized to have tested. We may decline or stop any audit at our discretion.

3. All sales final: no refunds

All purchases are final. We do not offer refunds, in whole or in part, once an order is placed, including if you change your mind, disagree with findings, or no longer need the report.

Technical failure or non-delivery. If an audit fails for a technical reason on our side, or the report is not delivered, tell us within 30 days of purchase at info@peoplefirst.si and we will re-run and re-deliver the audit at no charge. If your site blocks or is unreachable to our tests, we will re-run once access is possible, or deliver the report noting which tests could not run.

Statutory rights. Nothing in these Terms limits rights that cannot be waived under the consumer law that applies to you (for example in the European Union or the United Kingdom). Where such law gives you a withdrawal or refund right, that right applies. By ordering, you ask us to begin the Service immediately and acknowledge that, where the law allows, you lose any withdrawal right once the Service has been fully performed.

Subscriptions. AI visibility monitoring is billed monthly; you can cancel at any time and it stops at the end of the current billing period. Past periods are not refunded.

4. Payments and taxes

Payments are processed by Stripe, Inc. We do not see or store your full card details. Prices are in US dollars. Sales tax or VAT is added at checkout where required.

5. Not professional advice

Reports reflect our professional judgment based on the tests described in the report. They are not legal advice, not an ADA, WCAG or other accessibility compliance certification, not a security penetration test, and not accounting or tax advice. Search rankings and AI-assistant answers change constantly and we do not guarantee any ranking, traffic or business result. Consult a qualified professional before relying on any finding for legal or compliance purposes.

6. Your report

You may use, share and act on your report for your own organization. Our templates, methods, software and branding remain ours. Agency-pack purchasers may white-label reports for their own clients. We may use anonymized, aggregated findings to improve the Service; we will not publish your site's report or name without your permission.

7. Limitation of liability

To the fullest extent permitted by law, the Service is provided "as is", and our total liability for any claim relating to the Service is limited to the amount you paid for the specific audit giving rise to the claim. We are not liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue or data. Some jurisdictions do not allow certain limitations, so these may not apply to you.

8. Indemnity

You agree to indemnify us against claims arising from your submission of a website you were not authorized to have tested, or your breach of these Terms.

9. Governing law

These Terms are governed by the laws of the State of Florida, USA, without regard to conflict-of-law rules. Any dispute will be brought in the state or federal courts located in Florida, except where applicable consumer law gives you the right to bring a claim in your home courts.

10. Changes and contact

We may update these Terms; the version in effect when you order applies to that order. Contact: info@peoplefirst.si.